COOL CUSTOMER CLUB AGREEMENTS
Maintenance Agreement Plans

Why join the COOL Customer Club

Preventive maintenance reduces energy consumption increases equipment life, reduces downtown, & increases occupant comfort. Just like changing the oil in your car, Air Conditioning and Heating equipment require regular maintenance to operate at peak performance.

Maintenance is also required to maintain your equipment warranty. Manufactures can ask for verification that routine maintenance has been done on a regular basis before paying out warranty claims for equipment failure. If no maintenance has been documented they can and will deny warranty coverage.

Air Factor Cooling & Heating's agreements includes two yearly maintenance 'Tune-Ups', one for the cooling and one for the heating season, as well as a 10% discount on parts and labor. You will also receive priority service should a break down occur.

Air Factor offers Two Different Maintenance Agreements

• THE CLASSIC PLAN
  
• THE PREMIUM PLAN  

TOP 15 BENEFITS OF AIR FACTOR MAINTENANCE AGREEMENTS

1. Priority Emergency Service.
We service our Maintenance Agreement holders before new customers. 

2. Automatically Scheduled Maintenance.
You don't have to remember to schedule anything. We'll do it for you. 

3. Factory Warranty Fulfillment.
Regular maintenance is required by your manufacturer to keep your equipment warranty valid. 

4. Peace of Mind.
Increased life expectancy of equipment. 

5. Planned Budget.
Decreases uncertainty, Fixed monthly cost.

6. 12 Month Warranty on Air Factor Parts & Labor. 

7. Free Program Transfers. 
Your Maintenance Agreement is transferable to new owners of same address for FREE. 

8. Potentially Lower Energy Costs.
Pay the electric company less!

9. Catch Minor Things Before They Become Major.
An ounce of prevention saves you $$$

10. Quality Trained Professionals: 
All Air Factor technicians undergo regular factory training to keep up with technological advances in new products.

11. Criminal Background & Drug Testing: 
All technicians have undergone drug-testing and full Background screening by a national agency. 

12. Clean and Clean-Cut:
Our people are trustworthy, look respectable, and will respect your home. Your Grandma would like us!

13. 100% Money Back Guarantee! 
No long-term, binding contracts. You may cancel this agreement at any time with 30 days written notice! See details on Maintenance Agreement Proposal and Terms & Conditions.

 14. On Time Service!
We show up on time as scheduled.

 15. No Overtime Charges!

 

We Repair ALL Makes and Models: That includes yours!

CLASSIC MAINTENANCE AGREEMENT

You get ALL of the 'Top 15 Benefits' listed above, PLUS:

• Planned Maintenance (28 point) 
• Free New System Credit** 
• 10% Discounts on Parts & Labor 
• No Overtime Charge for Emergency Services 

Planned Maintenance: Two visits each year. The Spring visit focuses on your system's cooling capabilities. The Fall visit will revolve around the heating side of your system. Each time our technician will go through at least 28 different checkpoints to ensure nothing is missed.

FREE New System Credit: 100% of your plan's annual cost may be applied to a new cooling and heating system! Plus, we will include the first year maintenance on your new equipment.

Discounted Parts & Labor: During the terms of this agreement, parts and labor will be discounted 10% for Club Members.

Never an Overtime Charge: You will never have to pay overtime for emergency service.

 Accessory Coverage

Accessories must be attached to a system already covered by a Maintenance Agreement plan at the time of purchase. Accessories will be checked for proper operation only under this agreement. Cleaning and repairs will be at additional costs.

Planned Maintenance: Two visits each year during your system's planned maintenance.

Discount on Parts: Our Accessory coverage offers 10% discount on parts and labor.

PREMIUM MAINTENANCE AGREEMENT

You get ALL of the 'Top 15 Benefits' listed above, PLUS:

• 1st Pound of Refrigerant - FREE 
• Condensate System Flush 
• Thermostat Batteries replaced 
• Planned Maintenance (28 point) 
• FREE New System Credit 
• 10% Discount on Parts and Labor 
• No Overtime Charge for Emergency Service 

1st Pound of Refrigerant: If your system needs refrigerant for any reason we will add the first pound of refrigerant to your system at no charge. (first pound of refrigerant only on a per year basis)

Condensate Flush: We will flush your condensate drain line during your spring maintenance to help prevent water damage cause by a condensate leak. (does not guarantee the drain line will not clog again at a future time)

Thermostat Batteries: We will replace the batteries in your thermostat during your fall maintenance visit. (some thermostats don't use batteries)

Planned Maintenance: Two visits each year. The Spring visit focuses on your system's cooling capabilities. The Fall visit will revolve around the heating side of your system. Each time our technician will go through at least 28 different checkpoints to ensure nothing is missed.

**FREE New System Credit: 100% of your plan's annual cost may be applied to a new cooling and heating system! Plus, we will include the first year maintenance on your new equipment.

Discounted Parts & Labor: During the terms of this agreement, parts and labor will be discounted 10% for Club Members.

Never an Overtime Charge: You will never have to pay overtime for emergency service.