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June 30, 2008
My 10-year-old AC system went
into death spasms on a Friday evening not completely dead but
definitely terminal. By Sunday it was grim inside the
dying unit couldn't do better than 87 with it 114 outside.
I checked Angie's List and chose Air Factor because of their
great marks and remarks, and while at their company website on
Sunday afternoon I fired off an email, not expecting to hear
from them until Monday and planning to call their office at 7 am
Monday. Larry contacted me on Sunday evening responding to
the email and set an appointment for 7 am Monday, asking if
being a few minutes early would be OK. Cool. 6:50 am
Monday Larry is at the door, we have a deal, all approvals, and
all the parts needed confirmed available and ordered by 9am.
Very cool. The install technicians were on-site and
working at 9:30am. Very cool indeed!! Laid down
drop-cloths everywhere they would be walking. Excellent!
Out with the old, in with the new - these guys knew how to do it
and hustled. The job wasn't easy as air handler is in the
attic with very poor access in a two-story house, and had to be
broken down into many pieces passed through a small hole, then
reassembled and connected in 110-degree Phoenix heat in among
the rafters and the rock wool insulation. Not my version
of fun. Chip and Beau worked solid until 8:45 pm, and the
house was clean and cooling down nicely as they left.
Larry has scheduled a follow-up visit to top off the system for
Wednesday morning - meanwhile the system is performing
flawlessly. Done Right Deal !!
P.S. They beat the quoted price
from a 'big box' dealer by 30%
Marc H
Phoenix
June 26, 2008
We received the most
comprehensive analysis of our needs and the most competitive
estimates from Air Factor and one other contractor. Both
did a Heat Load Analysis. Neither gave me a hard sell and
just asked me what I wanted. Then they answered all of my
many questions in detail and presented several options.
There are two reasons I went with Air Factor (in addition to
there top rating on Angie's List) : The more complete analysis
and better options offered to me and the fact that Air Factor
appears to have more experienced installers. Air Factor
also prepared and submitted my SRP rebate and we actually
received it a week after the A/C was installed.
Carl H
Tempe
June 24, 2008
I can't thank you enough for the
wonderful service I received from your very nice employee's.
It has been a long time since I've had such polite, honest,
sincere workers in my home to service my air conditioner (and I
have had plenty!). I am very pleased with the unit and
with Air Factor. Your service is Excellent!
Mary S
Chandler
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